Shipping policy

Shipping Policy

At Lilstep, all our products are customized and carefully prepared to make each order special. Please read our shipping policy below.

1. Order Processing Time
Since all products are personalized, orders are usually processed within 3–7 working days after payment confirmation and receiving all customization details.

2. Shipping Time
Delivery time depends on your location and courier partner availability. Usually, orders are delivered within 5–10 working days after dispatch.

3. Shipping Charges
Shipping charges, if applicable, will be shown at checkout before payment.

4. Delivery Delays
While we try our best to deliver on time, delays may happen due to:

• Courier service issues
• Weather conditions
• Public holidays
• Unexpected situations beyond our control

Lilstep will not be responsible for delays caused by third-party courier services.

5. Tracking Information
Once your order is shipped, tracking details will be shared through SMS, WhatsApp, or email.

6. Incorrect Address
Customers are responsible for providing the correct shipping address. Lilstep is not responsible for delivery issues caused by incorrect or incomplete address details.

7. Damaged or Wrong Product
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photo/video proof for replacement.