Refund Policy

Refund & Replacement Policy

At Lilstep, all our products are specially customized and made according to each customer’s requirements. Because of this personalized nature, we do not offer refunds once an order is placed.

Replacement is available only in the following cases:

1. If the product is delivered damaged.

2. If the wrong product is delivered.

To request a replacement:

• Customers must contact us within 48 hours of delivery.

• Clear photos/videos of the product must be shared as proof.

• Once verified, the replacement process will begin.

Please note:

• Minor color or design variations may occur due to customization and will not be considered as defects.

• Replacement requests without proof may not be accepted.

For support, contact us at:
Email: lilstep2026@gmail.com
Phone: 9111370819